Livraison offerte dès 90 euros d'achat en France métropolitaine. Merci pour les animaux !

Deliveries and returns

DELIVERIES 

We start the production of your products within 2 to 4 days after ordering. 

Then you need to count the shipping time:

  • In France the deadline is 2 to 3 working days.
  • In the European Union the announced deadline is 3 to 7 working days
  • In the rest of the world, the delay is 5 to 10 working days

When your order is gone, you will receive a confirmation email with the tracking number (remember to look in junk mail!).

Thanks to the tracking number, you can follow the progress of the shipment directly on www.laposte.fr

Delivery costs are calculated as accurately as possible, depending on the exact weight of your package and your address. They will be specified to you when confirming your order.

RETURNS AND EXCHANGES

                                                                       
We know that choosing online is not always easy. This is why we have produced a "Size Guide" with all the necessary measures to help you in your choice. If, however, the size is not suitable, you still have the option to exchange.
 

You have 14 days from receipt of your order to return one or more items to us. Here's the procedure to follow :

1. Contact us on contactpascalesalmon@gmail.com by specifying your name and order number. Please specify "EXCHANGE" or "RETURN" in the subject line of your email. 

For a size change, specify in your email the new size you want to replace. 

2. Prepare your package. Returned items must be returned in their original packaging. A product worn, damaged or soiled will not be the subject of any exchange. 

On the delivery slip that you will have received with your order, please circle the item to be returned and if it is a change in size, specify the size requested as a replacement. Place the delivery slip inside the package.

3. The package must be sent to the following address:

Pascale Salmon / Animal Heart - 101 rue du château 75014 Paris

You are responsible for the cost of returning this item. We advise you to send it with tracking and keep your proof of sending to protect yourself in the event of loss or damage to the returned package.

Within a period of between 3 and 12 working days from the date on which we receive your package, we will take the necessary steps to change the size or return your item.

REFUND

Due to our print-on-demand system, items returned to us are lost. We invite you if you are wrong on the size, for example, to offer your item to one of your relatives. You let us know and with confidence we will give you a discount code to use on your new purchase. So everyone is a winner, including the planet!

However, in accordance with the applicable right of withdrawal, we will reimburse you if you wish anyway, and in accordance with our commitment above, we can also exchange your item.
If the product should present a defect (stain, tear, etc.) we will replace it very quickly following your request for increased supporting photos, and this within 24 hours of receipt of the package. 

 

SHIPPING OUTSIDE THE EUROPEAN UNION

In the case of a shipment outside the EU, taxes may be charged upon receipt of your package. These taxes, which depend on the country, remain your responsibility. We cannot tell you the exact amount.

PRICE

The prices are indicated in Euros all taxes included (TTC). The VAT included is the French VAT in force on the day of the order.

 

Shipping cost :

Delivery costs are calculated based on the weight of the order.

Here is an indication of the 2020 prices:

Adult T-shirt - Tank top - Child Sweatshirt - Crop-top - Sticker per 100:

Destination  France European Union + Switzerland DOM TOM World
First Product  3.95 EUR 4.50 EUR 5.50 EUR 11.50 EUR 7.80 EUR
Additional product  1.00 EUR 1.50 EUR 5.50 EUR 11.50 EUR 2.80 EUR

 

Children's T-shirt - Body - Bib - Tote-bag - Pouch:

Destination  France  European Union + Switzerland DOM TOM World
First Product  2.50 EUR  4.20 EUR 2.80 EUR 11.00 EUR 6 EUR
Additional product  0.80 EUR  1.00 EUR 2.80 EUR 11.00 EUR 1.50 EUR

 

Sticker: Lot of 1 to 20 pieces

Destination France European Union + Switzerland DOM TOM World
First Product 2.50 EUR 3.90 EUR 2.60 EUR 11.00 EUR 5.00 EUR
Additional product 0 EUR 0 EUR 0 EUR 0 EUR 0 EUR

  

Mug - Bottle - Cushion + Cover:

Destination France European Union + Switzerland DOM TOM World
First Product 4.80 EUR 5.10 EUR 14.50 EUR 11.50 EUR 10.30 EUR
Additional product 1.20 EUR 1.40 EUR 14.50 EUR 11.50 EUR 6 EUR

 

Sweatshirt - Hoodies - Hooded dress:

Destination France European Union + Switzerland DOM TOM World
First Product 4.80 EUR 5.50 EUR 8.50 EUR 11.00 EUR 10.60 EUR
Additional product 1.50 EUR 1.80 EUR 8.50 EUR 11.00 EUR 6.00 EUR